Help Center

Get the support you need to make the most of your OfficeRidge compliance management platform.

Popular Topics

Quick answers to common questions about using OfficeRidge.

Frequently Asked Questions

Quick answers to common questions about OfficeRidge.

General Questions

How do I reset my password?

You can reset your password by clicking the "Forgot Password" link on the login page. You will receive an email with instructions to create a new password.

Can I access OfficeRidge on mobile devices?

Yes, OfficeRidge is fully responsive and works on smartphones and tablets. We also offer dedicated mobile apps for iOS and Android.

How secure is my data?

OfficeRidge employs industry-leading security measures including encryption, secure data centers, regular security audits, and HIPAA-compliant practices. Learn more on our Security page.

Subscription & Billing

Can I change my subscription plan?

Yes, you can upgrade or downgrade your subscription at any time from the Account Settings page. Changes take effect at the start of your next billing cycle.

Do you offer discounts for non-profit organizations?

Yes, we offer special pricing for qualified non-profit healthcare organizations. Please contact our sales team for more information.

What payment methods do you accept?

We accept all major credit cards and ACH bank transfers for annual subscriptions.

Technical Support

What browsers are supported?

OfficeRidge supports the latest versions of Chrome, Firefox, Safari, and Edge browsers.

How do I export my data?

You can export data from any table or report by clicking the Export button and selecting your preferred format (CSV, Excel, or PDF).

Is there a limit to how many documents I can store?

Storage limits depend on your subscription plan. Basic plans include 10GB, Professional plans include 50GB, and Enterprise plans include unlimited storage.

Contact Support

Our support team is here to help you get the most out of OfficeRidge.

Support Hours

Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday: 9:00 AM - 5:00 PM EST
Sunday: Closed

Email Support

support@officeridge.com
Response time: Within 24 hours

Phone Support

1-800-555-0123
Available during support hours

Live Chat

Available in the bottom right corner of your OfficeRidge dashboard
Available during support hours

Training Resources

Learn how to make the most of OfficeRidge with our comprehensive training resources.

OfficeRidge Training

Webinars

Join our upcoming webinars or watch recordings of past sessions to learn how to make the most of OfficeRidge.

Video Tutorials

Visit our YouTube channel for step-by-step video guides on all OfficeRidge features.

Documentation

Access our comprehensive documentation for detailed information on all platform features and capabilities.

Can't Find What You're Looking For?

Submit a support ticket and our team will get back to you as soon as possible.